Mobile payments in Quebec: 5 strategies for growth

Mobile wallets: A growing trend in Quebec

In Quebec, paying with your phone is no longer a novelty—it’s becoming a habit. Whether it’s with Apple Pay, Google Pay, or other digital wallets, consumers are embracing these tools for their speed, simplicity, and security. But while these technologies are on the rise, some people and businesses are still hesitant to make the switch.

So, how can we encourage the adoption of these payment solutions and ensure digital wallets become the norm? Here are five concrete strategies tailored to Quebec’s reality, both for merchants and consumers.

Making the customer experience smoother

No one likes waiting in line or digging for their card at the bottom of their bag. Digital wallets offer a fast solution: just a tap and you’re done. But to truly encourage adoption, this speed needs to be reflected in the rest of the shopping experience.

Merchants can ensure their payment terminals accept contactless payments, including those made with Apple Pay and Google Pay. Clear signage at checkout (stickers, posters, interactive screens) can also remind customers that these options are available. If it’s easy, quick, and hassle-free, customers will come back—and they’ll tell others about it.

Educating consumers without overwhelming them

It’s not enough to simply tell people digital wallets exist—you have to show them how much they can simplify their lives. Many people are hesitant to use them simply because they haven’t taken the time to set them up or fear for the security of their data.

Simple, visual education campaigns, whether on social media or directly in-store, can make all the difference. A short video showing how to add a card to Google Pay, or an employee spending two minutes explaining how it works—this can be enough to create a habit. The less friction, the more natural the adoption.

Highlighting security and data protection

Security is often the main concern for more hesitant consumers. However, digital wallets are often more secure than physical cards. They use unique transaction tokens, never share real card information, and often require biometric authentication.

Businesses have everything to gain from emphasizing this aspect. A message like “Pay with Apple Pay—faster and safer than your card!” can not only reassure but also persuade. In a world where fraud is becoming more frequent, highlighting security benefits is a strong argument.

Offering incentives for usage

Let’s be honest: Quebecers love rewards. A little incentive can be enough to turn a first experience into a habit. Merchants can offer a 5% discount on a purchase paid via a digital wallet or give a free coffee after three mobile payments.

Loyalty programs can also be integrated into digital wallets, so customers don’t need to carry around yet another card. The key here is simplicity. If using Apple Pay or Google Pay becomes as rewarding as it is practical, adoption follows almost naturally.

Upgrading merchant payment systems

The reality is, many small businesses in Quebec are still using outdated equipment that doesn’t accept all types of payments. Before talking about innovation or customer experience, it’s essential to ensure the infrastructure is up to date.

This is where payment solutions come in. To accept digital wallets, merchants need terminals that are compatible, fast, and secure. It’s not just about changing a machine: it’s about adopting a comprehensive solution that integrates well with the rest of the system, from sales to reporting.

Modern payment solutions not only enable mobile payments but also unify in-store and online transactions. By offering a seamless experience across channels, they directly contribute to customer satisfaction and retention.

The benefit of choosing the right payment solutions

When it comes time to modernize their systems, Quebec merchants benefit from turning to local providers who understand their reality. DRS Payments stands out for its personalized approach and deep understanding of the Quebec market.

With flexible and scalable payment solutions, DRS Payments enables businesses of all sizes to transition to digital wallets effortlessly. Whether it’s a restaurant in Montreal, a shop in Quebec City, or a business in rural areas, the DRS Payments team supports clients every step of the way, from installation to technical support.

What makes DRS Payments powerful is its ability to offer payment solutions tailored to the specific needs of each business—all while ensuring compatibility with platforms like Apple Pay and Google Pay. By focusing on reliability, simplicity, and service, they help businesses deliver a modern experience to their customers without compromise.

Conclusion: A natural evolution

Adopting digital wallets isn’t just about following a trend—it’s about meeting a real demand. Quebec consumers want simple, fast, and secure solutions. And merchants have everything to gain by offering exactly that.

Whether through education, improved customer experience, or adopting modern payment solutions like those from DRS Payments, every small effort counts. The more supportive the environment, the more digital wallets will become the norm—and everyone wins.