Who we are ?
Our website address is: https://drspayments.ca.
DRS Payments is committed to providing its clients and users with services that comply with the law and are accessible in a secure manner, particularly regarding the protection of their privacy and personal information. This is why we have implemented a privacy policy that adheres to the Act respecting the protection of personal information in the private sector (hereinafter “the Policy”).
The purpose of this Policy is to provide you with increased transparency regarding DRS Payments’ practices concerning the collection, use, transmission, storage, sharing, and protection of your personal data when you use our online services.
To provide you with tailored services, DRS Payments needs access to certain personal information. Rest assured that every member of our team handles your data with the utmost seriousness, in compliance with current laws and regulations in Quebec.
1. Definition of Personal Information
Personal information refers to any information about an individual that, alone or in combination with other information, allows the individual to be identified.
2. Types of Information Collected by DRS Payments
To improve the services we offer our clients, our company may collect the following personal information, which is voluntarily provided by users and not collected automatically :
- First and last name;
- Address;
- Email address;
- Phone number;
- Date of birth;
- Language preferences;
- Information from identification documents such as driver’s license, health insurance card, and passport, social insurance number;
- Marital status;
- Employment information;
- Information related to a job application (resume, transcripts, diploma, criminal record, etc.);
- Access to platforms such as websites, hosting, advertising accounts, etc.;
- Payment-related information regarding the use of our services;
- Feedback regarding the use of our services, such as reviews, complaints, surveys, etc.;
- Any communications with DRS Payments;
- Information related to our website, including account data, passwords, user profiles, and other personal information you provide when using the site.
Please note that DRS Payments’ services and programs are not intended for minors. In general, DRS Payments does not knowingly collect personal information concerning minors. In such cases, this information may only be collected with the consent of a parent or legal guardian.
DRS Payments only collects personal data necessary to provide services to its clients and to improve those services, and only for the purpose for which it was collected. No other use of this information is authorized by the company, unless you give your consent or the law requires it.
3. Use and Retention of Personal Information
Access to personal data is regulated by the company’s internal policies. Under this policy, only employees with the necessary qualifications and expertise are authorized to access this information, and only for the purposes outlined in this policy.
Voluntarily provided personal information is retained for the duration of the client relationship. When records are archived, access to digital or physical files containing personal information is restricted to authorized employees.
If you make a purchase via a direct payment gateway, our system will store your credit card information. This information is encrypted in accordance with the security standards established by the Payment Card Industry Data Security Standard (PCI-DSS). Information related to your purchase transaction is stored only as long as necessary to complete your order. Once your order is complete, transaction information is deleted.
All direct payment gateways comply with PCI-DSS, which is managed by the Payment Card Industry Security Standards Council, consisting of companies such as Visa, MasterCard, American Express, and Discover.
PCI-DSS standards ensure secure handling of credit card data by our store and its service providers.
4. Reasons for Collecting Personal Information
DRS Payments uses personal information for the purposes agreed upon at the time of collection or as outlined by applicable laws and regulations. Personal information is used for the following reasons:
- Opening and/or updating the client file;
- Providing the company’s services, including the creation of computerized profiles;
- Sharing personal information with third parties to ensure that the requested service is provided to the user;
- Managing billing, payments, account administration, collections, and payment methods, as well as sending payment reminders;
- Preventing fraud;
- Conducting required verifications under applicable law or regulation;
- Informing the client about new products or services that may be offered (to businesses or individuals);
- Developing services offered to clients;
- Recruiting personnel, including processing job applications, evaluating candidates relative to job requirements, and managing payroll;
- Conducting surveys;
- Subscribing to newsletters, webinars, and events;
- Any other use with the client’s consent.
5. Disclosure of Personal Information
To provide exceptional service, our company may need to share the personal information collected with third parties. However, no personal data will be disclosed without prior explicit consent from you.
In the context of the services provided, DRS Payments may need to share this information with foreign partners or service providers located outside of Canada and the province of Quebec.
If such a situation arises, DRS Payments ensures that personal data is transferred to countries that comply with applicable legal standards, or that this data is covered by a privacy policy offering an equivalent level of protection.
These service providers are subject to non-disclosure agreements and legal restrictions governing their use of the information we provide to them. They are not permitted to use or disclose personal information for any purpose other than delivering services on our behalf or as otherwise required by applicable law.
6. Consent
DRS Payments does not collect any personal information without first obtaining the consent of its clients, except in exceptional cases permitted by law.
The company will not disclose personal data it holds without the client’s consent, unless required by law or a court order. Specific circumstances may require the disclosure of personal information without the individual’s consent, but only as permitted by law.
At the time of collecting personal information, clients have the right to refuse to provide certain data, unless otherwise required by law. Furthermore, after providing consent, the client may at any time withdraw consent for the collection, disclosure, and transmission of their personal data. However, this may limit DRS Payments’ ability to provide certain services.
For secondary purposes, DRS Payments may contact clients to invite them to events, promote products or services, etc. Clients may opt out of such communications at any time without affecting the services provided by our company.
7. Security Measures for Storing Personal Information
DRS Payments retains the personal data transmitted electronically for as long as necessary to fulfill its contractual obligations and to achieve the objectives outlined in this policy. The retention period for information is determined based on the nature of the service provided.
Our company ensures compliance with legal standards for protecting personal data, both during collection and transmission to third parties for service execution. To this end, we implement the necessary security measures to safeguard your personal data.
Moreover, DRS Payments protects your personal information from theft, unauthorized access, unlawful use, or disclosure without consent. We have established technological safeguards to limit access to personal data to only authorized and qualified individuals.
We also use secure connections for collecting personal data and employ passwords and firewalls to reinforce security of access to this information.
8. Department Responsible for Protecting Personal Information
To ensure the security and confidentiality of personal data, our company has designated a responsible party for personal data protection. This individual’s mission is to monitor and oversee the management of this information, develop and update internal policies and procedures related to it, and manage any potential incidents related to personal data. They are also responsible for addressing any questions or complaints from clients regarding this information. You may contact them through the personal data management department.
Name: Cédric Desruisseaux
Phone number: 1-833-371-9720
Email address: info@drspay.ca
9. Rights of the User or Client
At any time, you have the right to request access to your personal data, request modifications or deletions, withdraw or confirm your consent, limit the use of your data, or exercise any other rights provided by law.
To exercise these rights, we encourage clients to submit a written request addressed to the Personal Data Protection Officer, using the contact information provided in section 8 of this policy.
10. Use of Cookies
Automatic data collection may also take place on our website. The data collected in this manner does not allow for the precise identification of the user.
DRS Payments may use cookies. These are files that store data related to your interactions with our website and facilitate your browsing experience.
We may also use CAPTCHA tests, which employ question-and-answer authentication methods to restrict access to certain areas of our website. Analytical services such as Google Analytics may be used to improve the performance of our website and collect information when you access or navigate it.
This information may include, among other things, your IP address, the type of device used to access the site, your operating system, the pages visited, the times and dates of visits, the pages previously visited, your interests, and your behavior on the site.
These analytical tools help determine the preferences of users/clients while navigating our site (e.g., language, province, country), compile data on the number of visitors, and improve the quality of our services by analyzing our performance.
DRS Payments uses remarketing tracking cookies, including Google Ads, Facebook, and TikTok pixels. This means we will continue to show you ads on the internet, particularly across Google’s Display Network, Facebook, TikTok, and affiliate partners. As always, we respect your privacy and do not collect identifiable information through Google or any other remarketing system. Service providers, including Google, use cookies in web browsers to display ads based on previous visits to our website. This allows us to make special offers and continue marketing our services to those who have shown interest in them. You can opt out of automated data collection by advertising networks by visiting the consumer opt-out page under the Online Behavioral Advertising principles at https://optout.aboutads.info/?c=3&lang=en. You can also manage your ad preferences within Google’s Display Network at https://myadcenter.google.com/. You can review how to disable Meta technology activity at https://www.facebook.com/help/1224342157705160.
At any time, the client or user is informed about the use of cookies during their browsing on our site. They can opt out of these cookies, although this may reduce the quality of their browsing experience.
11. Redirecting to Other Sites
DRS Payments wishes to inform you that this policy applies only to the use of our website. It does not extend to other websites that may be accessed via links on our platform. We are not responsible for the content or access to these third-party sites and cannot guarantee their security. Personal information you may provide to these other sites is governed by their own privacy policies. We encourage you to review these policies before interacting with them.
12. Updates to This Policy
To comply with current laws and regulations, DRS Payments regularly updates this policy. Notifications may be sent to clients or users to inform them of changes to this policy. The most recent version is always available on our website.
13. Communication
For any questions related to this policy, we encourage you to contact the Personal Data Protection Officer, whose contact details are provided in section 8.